Hi - thankfully, this problem has occurred with a chain my daughter
has, and not with a customer, but......
She has a.9mm sterling silver box chain, made in Italy. When she
went to string a charm on it today, she picked it up and it
spontaneously "crinkled" - at least that is the best I can do to
describe it! It is actually kind of neat, but not very useful....it
is kinked/bent/swirled/whatever in numerous places along the length
of the chain. In places it actually circles around and comes back
down on the other side, if that makes any sense. In some places it
goes up and then down, or around... or whatever.
I tried straightening it manually, and it sort of worked....until
you let go of it, then it goes all crinkly again. While straightening
it I could hear it go "pop" as the box links sort of snapped back
So...anyone know why it is doing this, and what, if anything, we can
do to return it to its straight line from this new crinkly form?
Thanks in advance for the help!
Beth in SC