I know many if not most of you have occasion to order postcards for
shows and mailings. This is to let you know of my recent experience
in case you want to take it into account when you next order.
I have ordered before from several on line postcard printers,
including Overnight Prints, without problem. This time, I ordered on
June 12, in plenty of time to get my postcards before my first show
on June 28. I noticed just after I paid (through PayPal) that I was
overcharged. I notified them, they said thanks we’ll take care of
Then nothing. No refund-- and no postcards.
To make a LONG story short, when I had time to notice that the order
was listed as “payment not received” and contact them, one exec
apologized and said he’d expedite my shipment (nonetheless too late
for my first show)-- then he was overruled by another who told me (in
polite terms) to go, um, fly a kite, they had no responsibility to
me at all and would do nothing to “upgrade” or otherwise make up for
their screw-up. I tried to phone, but after 15 minutes of Muzak, I
I’ve cancelled the order-- we’ll see whether I actually manage to
get my money back, and I’ve ordered from another printer.
I’ve shortened this-- the whole thing made me absolutely furious and
frustrated. May you spare yourselves the same.