Unfortunately, I don’t think this phenomenon is all that local.
Maybe not too common, but I have had and heard of a few situations
that are similar.
1 - a major retail chain store that demanded the following: twice
per week pickup and delivery (all of our other customers were on 1
week turnaround and used the mail or brought it to us). preferential
treatment prioritizing work. Their approval on all pricing.
absolute guarantees on anything we touched (ie, if we sized a ring,
we were now responsible for broken prongs, lost stones, etc, for the
life of the piece. This directive supposedly came down from at least
a regional level. WE terminated the deal.
2 - any number of trade customers over the years telling us what the
terms were. This would include payment terms, pricing, turnaround
time, etc. A good customer is a good customer, but when the demands
get too ridiculous, perhaps it is time to reassess the value of that
customer. Cutting off one of them was the start of a long downhill
slide for a previous business venture of mine, but I still feel I am
better off. When customers like that win out, it cuts your profits
drastically, puts enormous detrimental pressure on your time and
takes any pleasure out of doing what you do. I could probably go on
at more length, but no need, I’m sure you see the point. My
experiences, as related above, are the combined result of 6 years of
working in a trade shop, followed by 5 years of owning that shop
myself, with a sprinkling of experiences of a friend who also had a