Hi, my name is Ben Adams. Western Wax began manufacturing Plast-O-Wax back in 1986. Plast-O-Wax was the first plasticized injection wax and has since revolutionized the wax casting process. We want to offer our services to the professional jewelry industry. One of the ways we are doing this is by creating a page on our website that provides answers to many common technical questions/problems that arise in the casting process. Please feel free to check it out at www.westernwax.com/technical.html. You will also find a link to our forum where jewelers are free to ask questions and provide advice. If you have any questions, please feel free to ask us. We can be reached at help@westernwax.com.; http://www.westernwax.com Western Wax Home of Plast-O-Wax