I always enjoy doing business with people who enjoy what they do,
and those seem to be the people who give me the best service. I
also LOVE to recommend them to my friends, and do so regularly.
I have posted the name of Tri-Ess Sciences on this forum before, and
have sent them customers for 20 or 25 years, as they moved from one
location to another.
Last week, I went into their shop to buy some glass tubing for a
project. This tubing is only available in 48inch lengths, and I
wanted to cut it down for ease (and safety) of carrying. I asked for
a file or tubing cutter, so I could do that, and was told “we don’t
have one.” I questioned that. " You mean, you don’t keep one here
to cut tubing? “No” One of the sales personnel piped up, “I think we
have one left.” (I had been dealing with the owner, who I’ve known
for 25 years.) He offered to SELL me this file, but “No, I couldn’t
I will not do business there again. I withdraw my recommendation.
I’m sharing my ‘snit’ with you Orchid folks, hoping someone knows a
better source for lab equipment and chemicals. Thanks for letting me
’vent.’ David Barzilay, Lord of the Rings