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Withdraw recommendation?


#1

I always enjoy doing business with people who enjoy what they do,
and those seem to be the people who give me the best service. I
also LOVE to recommend them to my friends, and do so regularly.

I have posted the name of Tri-Ess Sciences on this forum before, and
have sent them customers for 20 or 25 years, as they moved from one
location to another.

Last week, I went into their shop to buy some glass tubing for a
project. This tubing is only available in 48inch lengths, and I
wanted to cut it down for ease (and safety) of carrying. I asked for
a file or tubing cutter, so I could do that, and was told “we don’t
have one.” I questioned that. " You mean, you don’t keep one here
to cut tubing? “No” One of the sales personnel piped up, “I think we
have one left.” (I had been dealing with the owner, who I’ve known
for 25 years.) He offered to SELL me this file, but “No, I couldn’t
USE it.”

I will not do business there again. I withdraw my recommendation.
I’m sharing my ‘snit’ with you Orchid folks, hoping someone knows a
better source for lab equipment and chemicals. Thanks for letting me
’vent.’ David Barzilay, Lord of the Rings


#2
I will not do business there again.  I withdraw my recommendation.
I'm sharing my 'snit' with you Orchid folks, hoping someone knows
a better source for lab equipment and chemicals. Thanks for letting
me 'vent.' David Barzilay, Lord of the Rings  

I don’t know about lab equipment…but here’s some suppliers I’ve
run across that would have glass tubes, and one scientific supplier.
Oh, and one for chemicals!

www.frantzartglass.com ( I shop here personally for glass. Their web
site is currently not operational for ordering, but they will walk
you through everything they can over the phone, I’m told. I go to
their storefront for my glass)

www.crloo.com (haven’t used them personally, others reccomend them
highly-glass supplier)

www.arrowsprings.com (folks either have a wonderful or horrible
experience with them, no in between-glass supplier)

www.goodfellows.com (scientific and lab supplies-very nice in their
emails to me)

I have a huge catalog of chemicals somewhere around here…I’ll come
across it and post the site.

Dawn


#3
I always enjoy doing business with people who enjoy what they do,
and those seem to be the people who give me the best service.

so david, i don’t get it; you say you’ve dealt with the owner for 25
years, and the saleshelp gives you crap attitude once, so you’re
done with them??! Don’t they get a chance for restitution, maybe some
free glass?? Have you banged the gavel on this one yet, dave??


#4

Sorry to hear about your experience. I do teach HS chemistry. I
get chemicals from 2 main suppliers. It also helps that they are
not too far for shipping. There are many, many more.

www.flinnsci.com is for Flinn Bio and Chem Resources. They are
very concerned with safety and have lots of info on storing and
disposing of chemicals.

www.sargentwelch.com They have been around for a long time and are
part of Cenco (a huge college and lab supply).

Both carry all types of glassware. Sadly, lots chemicals are being
sold in demonstration kits. But it does help get rid of the storage
room nightmare of 50 year old chemical bottles with the labels that
can’t be read.


#5

I have to second that opinion David. After 25 years of good
transactions with this company, I would take my snit to the owner.
Especially since prior to this, you recommended them highly. That’s
a long history of good service to toss out over one bad incident. A
momentay lapse of respect from two people that you have never had
dealings with before, is not worth dismissing a quarter of a century
of good feelings and well done service. Take a couple of deep
breaths, and pick up the phone. I bet you will end up satisfied.

Best wishes, Lisa, (Pink, brick red, blue and white eggs…my
chickens are laying again) Topanga, CA USA