What are the rules with an unhappy customer?

Lisa, (built a new feeder for the goats, they ripped it off of the
wall inside of three weeks...sigh)

lisa though completely aside from jewelry and in the line of goat
husbandry, friends have said using sassafras wood as a sort of
molding around the feeder insert bins deters their destructive
tendencies .they used 3"diameter young trees and stripped the bark
off, let it dry and nailed it around the feed bins…just a thought!

Although I’m pretty hardnosed about people trying to take advantage
of my good nature - you ordered it - pay me — There’s a place for
other circumstances, too. One is that maybe someone isn’t as good a
jeweler as they think they are. Not all three stone rings are
created equal, and maybe the stones are set and all but it just
doesn’t pop. That’s why we show waxes and include the customer every
step of the way. The other is that sometimes life intervenes. I had a
woman order an engagement ring that was very complicated and unique,
and when it was done I told her, and then a month went by with no
reply, and I even wrote a letter telling her I was going to keep her
stone as being abandoned. Then she got in touch and I found out she
was fiancee #2, which she only found out after the fact. She was
distraught, needless to say. I don’t remember exactly what I did
now, but we just closed it out, I put a pearl in the ring (kept her
deposit) and sold it elsewhere. But hers was a different kind of
unhappiness…

http://www.donivanandmaggiora.com

I would like to thank everyone for their advice on my unhappy
customer. I decided to get her to pay for the labor. I explained to
her the steps required to make the piece and reminded her that she
did sign the job bag and designed the piece herself. As a result I
have decided to get custom job bags made with more room for
descriptions and drawings, and a larger piece that tears off for the
customer with our policies clearly stated. I appreciate all the
usefull given.

Robyn