What do you do when taking in an item for repair, and you and your
customer disagree as to the value of the item?
Yesterday a customer left a bridal set at my store to be repaired
because the prongs were snagging her clothing. My new employee
understood the value of the set to be in the ball park of $250. But
the customer insisted that the value was $2,500 !!! My employee, not
wanting to offend the customer, wrote in as the value “$2,500 ‘per
customer’”. I was surprised to see a repair handled in this manner.
My employee explained that in the previous stores she worked in,
that’s how it was done and that by putting “per customer”, that
would protect me from liability. I disagree with how this was
handled, but I may be living in the Dark Ages. What do the rest of
Thank You in advance.