Just found Rio Grande on the net. http://www.riogrande.com/ They
have a technical advice section where you can ask technical
questions about just about anything. I had a question about one of
their tools. I sent an e-mail last night and received a call back
this morning. The Rio Grande person who called was very helpful and
answered my questions. Just thought I would pass this info on. I am
not connected with them etc. Hope the holiday season brings great
success to all of you. Lee Epperson
I got a letter from Rio yesterday listing my backorders and asking
that if I wanted to cancel any of them I could simply mark the
respective items and fax the page back. I thought that was pretty
innovative. I’m satisfied that Rio is on the road to recovery.
Tom
We got the same letter, and the fax number was busy the first three
times I tried it. I used the other #800 fax number in my catalog
and it went through. One of their sales people called me back to
confirm they got it, and said as soon as they sent a letter with the
new phone number they started getting orders jamming the line on
that too. On the items I didn’t cancel, I did get a phone call
Saturday morning (!) to confirm that I still wanted a product
shipped (she told me they are only calling on COD backorders until
after Christmas).
Claire