The dum-dum topic reminded me of a situation with Stuller that
happened just this week. I have been doing business with them for
almost 20 years, and in no way am I complaining, because they are the
best at service. Alot of places could stand to take a lesson or 2
about customer service from them.
Anyway, my wife faxed an order to them Friday evening, and part of
the order was 1 dz 14 k Yellow 5mm spring rings. She has a form than
has all the blanks on it so that she doesn’t forget any pertinent
info like karatage, color etc… On Monday morning, there was a
message on the recorder asking ‘what quality’. My wife checked her
fax form, and all blanks were filled in, in particular karat/color.
So naturally we were curious about the ‘quality’ question. When my
wife returned the call, I was standing nearby, and I told her to tell
them ‘good’ quality, as a smart aleck remark, since she already had
the necessary quality info (14kY). When my wife said this to her,
she said she would be right back , and , realizing her brain fart,
she never returned to the phone. Apparently , this clerk was either
new, or had snuck too many of those dum-dum suckers. Needless to
say, when we called back in a few minutes, the next person handled
the situation without somuch as a blink, and said they would ship n/c
shipping since it was their problem. So remember, when ordering, to
always tell them the quality that you want- poor, good, or best! LOL!
Ed in Kokomo