I have been dealing with Stuller for about 10 years. In that time I
have, that I can recall, never been dissatisfied with the reps
greetings, knowledge, or the resulting services. Their service
seems to be built around the idea of treating each customer, small or
large and as individuals with the best service . . . that’s why their
business has continued to grow at the pace it has. Recently, I had
a problem that I knew was beyond the guidelines for any jewelry
supply. I requested and received an accommodation that should not
have been expected. I can only wish that my local supply companies
as well as some of the larger companies would follow the example
provided by Stuller.
I too have felt that the call rep attention has been below their
standard … although not below the standard of other suppliers!
However, having done business with them as long has I have, I accept
that they will, as soon as possible, bring the call service back to
the level it was prior to the software or whatever improvement being
No, I do not work for Schuler’s, own stock, or affiliated in anyway
with the organization except as a very satisfied customer. . .
A little disappointed recently with our 'Fellow Orchidian Jewelers’
relative to ‘Schuller Bashing’. That is; due to their size, phone
responses, etc. Jim