Hello Orchidland, Jessica's rave review of Andy with Stuller
reminded me of a pre- Christmas experience I should share.
Background: Most of my Stuller orders are for metals, findings,
gems, etc. I rarely order finished jewelry. I'm not a very big
customer, but they treated me as if I was their best customer.
Situation: A special client wanted emerald earrings for his wife
and there was little time (a week before Christmas) to make them, so
he chose a pair with 7x5 oval stones from the finished jewelry
catalog. The order came and the stones in each earring were
different sizes. I called and explained the problem, re-ordered, and
returned the mis- matched earrings. The re-order came and both
stones were the same size - but only 6x4, not 7x5. I knew my client
wanted the larger size (he didn't care about weight), so I called
again and Stuller's customer service was very helpful. Not only did
the representative personally see to it that matching earrings with
the proper size stones were picked out, but she sent UPS to pick up
the returned merchandise at Stuller's expense, PLUS she overnighted
me the re-re-order!! Please notice that all this occurred in about
5 days. Talk about service - Stuller has my vote. No connections or
affiliations with Stuller - just a satisfied and rather amazed
customer. Judy in Kansas, and close to the middle of nowhere, too.
Judy M. Willingham, R.S.
Biological and Agricultural Engineering
237 Seaton Hall
Kansas State University
Manhattan KS 66506