Hello Kimberly,
I understand your pain. Basically, ALL of my items are one of a
kind. I might make something again in the future, but I don’t usually
plan that when I make the first one. I do have a website, and I have
everything on there. I try hard to keep it up-to-date with what’s
available & what’s sold. If someone wants to order something, they
contact me, and I reply to them to confirm that it’s available, ask
how they want to pay, get shipping info, etc. I used to have an order
form, but no one ever used it, so I don’t even bother with one
anymore. Everyone always just contacted me, anyway, to say for
example, “I would like item 2040305, is it still available?”, and it
would go from there. Now, if someone wants something custom, then
they will contact me to say they are wanting an XYZ, with varying
levels of detail, and it will go from there. We go back & forth a
bit, getting from them to the point where I think I can
offer them ideas & prices, then I create images as best as I can
that I put up on a webpage for them (I’m not very good at rendering
designs yet, so I use a combo of computer images, hand drawn images,
and good descriptions), and eventually we come to an agreement on
the design & its price. For custom orders, I ask for 50% up front, so
I know they’re serious. I will often take pictures along the way and
post them to their page, they usually find it fun & interesting to
see how the piece s made. Once it’s done, I take a picture & post
that. They e-mail me to say it looks great & then I send them a
payment request to pay the rest. Once they do, it’s off in the mail
to them! Fortunately, I’ve never had any trouble with this setup, and
I’ve done lots of custom work, often remotely. I like, too, to have
that e-mail trail of them agreeing to things. Regarding receipts, I
have a program that creates one out of my database, and I e-mail them
both a “confirmation” version when we decide on the design, and they
pay the 50%, and then a “final receipt” version when it’s done. The
paper copy is in their package when it’s sent out.
I think people like unique whether they are local or not. So long as
on the website you give clear pictures, good interesting
details about how it’s made or where the stones came from, etc, they
will enjoy getting something that’s unique and hand made. I can’t
imagine someone would be more likely to buy something that’s
production than unique, just because it’s the web. If they’re
comfortable with buying on the web, and your site puts forth an image
of professionalism and trust, then that shouldn’t be a worry.
I hope my little scenario descriptions help a bit. Good luck with
the website!
Lisa
Designs by Lisa Gallagher