Hi Franklin,
Funny you should ask. I just asked my local supplier to find me a
Durston rolling mill (they’re not as widely distributed here as some
others, like Cavalin or Pepe). The reason I want a Durston relates
to a thread on this wonderful forum last year, and if you search the
archives of 2003, you’ll find it. I did, and here it is:
Basically, a contributor to Orchid (James Binnion) had a problem
with the gears on his mill that he’d had since 2000. Apparently, Mr.
Durston called from England, followed up with an email and sent Mr.
Binnion his parts all the way from England to the USA within 48
hours! That kind of customer support will attract me as a customer
every time. Compare that with the recent non-support that another
recent contributor got with her jeweler’s bench (I won’t go into the
negativity there, suffice to say I’ll never purchase their product).
Don’t get me wrong, Pepe makes a great mill, as does Cavalin and
many others. And I’ve never had a support issue with them since I’ve
never had a bad product from Pepe (never had any product from
Cavalin). But your posts mentioned you’d buy a more expensive one if
there were added value. I can’t speak about the others, but Durston
most definitely does, if only by their incredible customer support.
Standard disclaimer, not an employee or affiliate, not even a
customer yet, but I expect to be one within the next few days.
James Duncan