Rio converted to a new computer system – which failed horribly.
They then reverted back to their old computer system. In the
interim, all hell broke loose as they botched up many orders (taking
the order but not delivering the merchandise, etc.,) . Meanwhile,
while they restored their old system, they are now so overwhelmed
with phone calls that the wait time (if you can get through) is
phenominally long. According to their recording, they are adding
more customer service reps, but they won’t be “live” until they
finish their training - - which is estimated to be in 2 weeks.
I called them the day before yesterday and reached them after
getting a busy signal for 1/2 an hour and then waiting in the que
for almost an hour.
Given how professional Rio is, I am certain that this glitch is
temporary. My husband does computer conversions and what Rio must
have gone through is pretty much the worst case scenario - - I hope
they didn’t pay their computer consultants much money for creating
this mess. :-/