This one was a head scratcher. Customer came to us wanting to make a custom class ring in white gold, with custom designs on the shoulders.
He got the ring, and left us a review saying it was “completely different than the design, and not what he wanted” Wants a full refund, of course.
The picture on the left is the rendering, which the customer approved in writing multiple times. The picture on the right is the physical product, photo taken in person when the product was completed.
I am guessing a case of buyer’s remorse that has nothing to do with us is what’s “really” going on here. But the idea that our finished product doesn’t look like the rendering seems a little unfair, to say the least!