I'm still not a fan of bending prongs sideways with your fingernail.
I understand what you're saying, but I would imagine that the
part of the prong which folds over the top of the stone probably
lifted up when it was bent sideways by the original impact. When you
push it back, it may not be all the way down. That's what I was
trying to convey in my response. As far as instore jewelers go, I
think most stores probably don't have an in-house jeweler. Many
do-- but most don't. My store has two. Not because we are so
busy..it just worked out that way. I do molding, casting, setting
stones.. while my buddy does sizings, chains, etc. We can both
interchange-- but he's better at some things and vice versa so
that's how it gets done.
I guess if we had a training program for salespeople we could
alleviate many of these take-in types of problems. Unfortunately,
there isn't enough time and I definitely don't have enough patience
to train a new person from ground up before they get to help in the
store. This type of work requires a lot of knowledge! When I was a
kid, my old boss used to tell me to watch how this one does it. He's
forgotten things you don't even know yet. How true that was.