I bought a complete casting system from them years ago. As time
passed on, my digital automatic melting device became broken. After a
call with mister Romanoff we agreed to send it up and have it fixed
by them. Cost, p&p on my account as agreed. After months, I called
them back to hear what was going on and what happend with my melting
device. They claimed that they never have seen this piece of
equipment…lost !!! I tracked down the postal service and found
out that the package was delivered and on the exact address.
There equipment is still running, no problem at all but their
service is far behind friendly and second I didn’t get any service on
this repair…not even an excuse! I never deal with them again and I
bought a brandnew melting device from another company. I wrote them
an email in order to let them know that I wasn’t interested anymore
in any of there products and to stop their posting towards my e-mail.
I do order from Rio and other american company’s, believe me, I
NEVER had any problems with their services. Straight forward any
ALWAYS friendly and helpfull. They don’t care on howmuch you order.
Sorry for the Romanoff’s but hey lost me a long time ago and they’ll
never see me back
Use this mail as an info and not for any other reason.
Have fun and keep the service high. It will pay back…for shure!!