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Problems with Alibris


#1

Hi folks, I ordered Wooding’s book A Professional Approach to Gem
Setting from Alibris. Paid too much for it I might add. But guess
what? ! Ordered the book over 2 weeks ago and it hasn’t arrived
although I got an email 10 days ago that it had been shipped. No
response to my email either. And no 800 numbers to call either.
Beware! When it arrives, if it arrives, I’ll promptly send it back
and look elsewhere.


#2

Hi Judy, I’ve never had any difficulties with their service in the
past. There’s also a FAQ on their site regarding what to do if
you’ve received notification that your order has shipped but it
hasn’t arrived in a timely manner… However, here’s the phone number
for you just in case: 877/254-2747 ext. 3 is for retail customer
service.

Cheers!
Donna


#3

Judy, Which of Alibris’s affiliates sold you the book?

Janet


#4

My experiences with them have not been happy either, although in a
different way. I ordered a book from them, they confirmed. Iwaited.
And waited. And waited. Finally after several months I complained.
Their answer? The individual who had the book for sale had already
sold it! And they couldn’t be bothered to take it off their list, or
to check and see that it had been sold. They just blamed the seller.
They came off my “favorites” list immediately.

Margaret


#5

I think that about sizes up their methods: Alibris is merely a
distribution centre. You order the book from them, they order the
book from their various subcontractors. I ordered my book on January
16th and incredibly, just after my post on Orchid, it arrived, 19
days later. The book: Diamond Setting: the professional approach,
has limited availability for most places but Gesswein has it. It
would cost me about $40 US (what’s that, about $60 CN?) from them.
But Alibris is charging me $82.44 US including shipping, that’s
about $123.66 CN. Is that a deal? Plus, no response from them 2
days after I emailed them. Not for me. No how.


#6

I think that about sizes up their methods: Alibris is merely a
distribution centre. You order the book from them, they order the
book from their various subcontractors. I ordered my book on January
16th and incredibly, just after my post on Orchid, it arrived, 19
days later. The book: Diamond Setting: the professional approach,
has limited availability for most places but Gesswein has it. It
would cost me about $40 US (what’s that, about $60 CN?) from them.
But Alibris is charging me $82.44 US including shipping, that’s
about $123.66 CN. Is that a deal? Plus, no response from them 2
days after I emailed them. Not for me. No how.


#7

I can’t recall the name of the bookseller but the return address
says “The Cedar Reader, div of Alibris”. Okay, to be fair, maybe 17
days isn’t too unreasonable coming from NV (is that Nevada?)…but
the cost ($123 odd) is unreasonable. I should have sourced it. But
the “not in print/ not in stock” I saw at Chapters and Amazon kind
of fooled me. So I panicked and bought it the first place that I
could find it.


#8

Judy, I read your post in Orchid and I have a book by Wooding titled
Diamond Setting The Professional Approach. I don’t know if that is
the same book you have in mind. If so you can contact me and I’ll
sell it to you. The price is $50, plus shipping. I still have many
other books for sale since I am cutting back on my activities. I had
a rather extensive library of related books which I had collected
over the past 25 years. Joe Dule, I sent this email to you Re: this
book, but it was not delivered.

If interested e-mail me.


#9

Hello, I don’t know if they would have the books you’re looking for
but I’ve had good experiences using abebooks.com. I tend to order
lots of fiction and haven’t used the search much for technical/craft
books. All of the things i’ve ordered have shown up as described and
on time. It’s set up so that you can order through the site or
contact the bookseller directly.

Melissa


#10

I had good results with them except once- a book listed as “European
Jewelry and the Crusades” - I thought ‘how cool- a book about ME
design influence on medieval Europe’ turned out to be about
Ashkanak(?) Jews in Europe- i.e. European Jewry- it might have been
spellchecked into “jewelry” without oversight. Fortunately I was able
to pass it on to a friend with an interest in history as an Xmas
gift. Betsy -from Texas where it is 10 am and just above freezing
BRRR!