I am a lapidary artist and I offer services to the trade. Some of my
accounts come to see me in my shop, usually on a weekly basis. after
the business stuff is done, we usually just chit-chat for a bit
about how’s the family, the retail biz, problem customers ect.
Last week I was talking to One of my accounts that has a retail
store about 50 miles from my shop and he comes to see me once a
week. We got on the subject of the problem he has had with Stuller
white gold heads.
The first incident was a customer had a 68pt diamond set into a new
4 prong head. The customer returned to the store 2 days later and
one of the prongs had sheared off below the seat of the stone and
the diamond had fallen out, fortunately the diamond was found. He
had his setter look at the head and his response “the customer
snagged the prong and broke it”. So he decided to reset the diamond
into a 6 prong white gold head,and wouldn’t you know the very next
day the customer returned with 3 prongs sheared off below the seat
of the stone and now the diamond was lost.
The second incident was a customer brought a 79pt diamond into his
shop and had a new 6 prong white gold head replaced from the old
head that was worn out. The same thing happened within a few days.
Three prongs sheared off below the seat of the stone, and stone
could not be found.
These two incidents happened within a week of each other and my
account had to replace the two lost diamonds.
I thought to myself, he’s had a run of bad luck.
The next week I was at one of my other accounts that has a retail
store about a mile away from my shop. As I walk into his store and I
am waiting for him, he is talking to his setter that works out of
his home. He was telling him about an incident where they had reset
a 1.65ct diamond into a white gold 6 prong head, and two days later
the customer returned to say 3 prongs broke off and the diamond had
fallen out. The customer waited about 20 minutes before they told
him that they had found the diamond.
I asked him if he bought the head from Stuller, and he said yes.
Two jewelers with the same problem with the white gold heads from
the same manufacturer should have some attention.
Has anyone else had this problem?
Custom Creative Gem Cutting