I am writing this rant, just in case Rio really does monitor Orchid,
because they haven’t been responding to me. Having followed this
thread, I think I understand a little better about the back-order/out
of stock issue–if they’ve been installing a new system, there must
be zero communication between the computer in front of the person who
takes my order and the one used by the person who fills it. If I had
realized this, I might not be in the situation I’m in now, but I
admit that my fond feelings for Rio are pretty much gone as a result.
I put in a last minute order, and asked for overnight express,
before my last show, because I assumed that the reason things got
backordered was that someone else’s order got in before mine (i.e. it
was in stock when the nice person took my order, but gone by the time
my order was packed). And I couldn’t afford that. I had made x number
of g-f wire components and I needed y amount of g-f chain, so that I
could spend the whole day before the show assembling pieces.
Well, the box came the next day all right, except 1) no chain, so I
wasted all the effort I put into the components and couldn’t sell
them; 2) no packing slip, invoice, receipt, whatever; and 3) some
very ugly beads. On top of which, I paid overnight express for things
I didn’t need overnight.
So…first, I emailed, explaining the situation, and saying that
they could remove the bad taste in my mouth by sending me my receipt
and refunding my overnight express charge. No reply. Then I called,
and the nice young man assured me that they would deal with it and at
least send my receipt (so I could return the very ugly beads) and the
chain, which they had indeed charged me for. Not a word. So, finally,
I spoke with a nice woman at SNAG who said she would deal with it as
soon as she got back to Albuquerque. Still not a word–but I keep
getting one of those stupid things asking me if I still want to
backorder an item the person on the phone told me they no longer
If this were the first problem I had had with Rio, I would simply be
bewildered. During the years when I was “just a student,” I never
had a problem and I adored them. And I stayed calm through being put
on hold for 45 minutes during the pre-Christmas rush. But, aside from
the major problem I’m describing, there’s the niggling problem of
quality. I don’t like having to waste my time re-packing 14k twisted
gold hoops that don’t even remotely match each other and then
standing on line to send them back. Someone at Rio actually went and
looked at the stock and said, "oh, yeah, none of the pairs match."
Why on earth would they carry such a product?
Sorry, Orchidians, but maybe this will get someone’s attention.