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Praise for Frei and Borel

I have used Frei and Borel as one of my tool suppliers for over 10
years. I have always been happy with their courteous and helpful
sales people, and their prompt service. This week, they exceeded
expectations. I had ordered some tools, and a small mistake was
made resulting in my receiving a small package a sand paper instead
of the jar of Jett Sett that I had thought I had ordered.

When I called to inquire how to exchange the wrong item for the
correct one, they simply offered to send out the Jett Sett, free of
charge. They did, and it arrived the next day.

Am I a devoted customer? Without a doubt!

Otto Frei

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Karen Olsen Ramsey