I purchased a torch from Otto Frei back in January and only when it
got warm in my garage studio did I set it up. WHOOOOOSSSSHHH. Major
gas leak around the threads! No need for soap solution–there was a
propane breeze blowing hair out of my eyes.
Through email correspondence with Larry in Otto Frei’s customer
service, I accepted his offer of a replacement, rather than having
the leaking torch repaired. He got it in the mail the same day and I
was melting bezels in no time. What a lovely experience: I was
treated courteously, given appropriate options, and the transaction
happened quickly. I’m actually not surprised–they were great when I
won the lovely Durston Mills in the Raffle a couple years ago.
If only my mail supply pharmacy would take notice of Otto Frei’s
customer service quality. they still haven’t figured out the
difference between albuterol inhaler and albuterol solution.