I'm in a pickle. While getting ready to set a square 4mm opaque raw diamond, the sucker fell out of my hand, bounced off my sweeps tray and dove into the crack between my wall and floor. It is gone. I've never had this happen and have ordered replacements. It's not the great grandmothers heirloom faceted diamond, but a relatively inexpensive one. I'm trying to get up the nerve to make the call. The client probably wouldn't even notice, but that's not the point. I know what happened. My plan is to have options for my client to choose from which will arrive on Monday.
Has this ever happened to you and how did you handle the difficult conversation?
Western Avenue Studio, #506
122 Western Ave.
Lowell, MA 01851