I recommend replating the parts you killed, or the whole thing.
The two little parts shouldn’t cost much. Do you have platers
where you are? …a plater whom you know?
I would get a second or third opinion from someone to whom you can
show the piece…
and just tell the customer. When I worked as an appraiser, I had
to tell lots of people that great grandma’s old “ruby” was
synthetic, that grandma’s pearls were fake. I found this method:
Say one of those “bad news coming” things to prepare them, (ease
into it) then give evidence, evidence, evidence. Part of their
mind wants to disagree with you, hate you, but the facts you keep
stating will eventually sink in.
But, unless you have an explicity policy on repairs/silver repairs
that you have in writing on your envelope/stated to her when you
took the job, then IMHO, I feel we, as repair people should make
good on our errors. Often, when these mistakes happen, we could
have prevented them by being more cautious.
I once fried a charm from the Caribean which had cells filled with
colored paper and glue or something! My client was upset, but I
refilled it with the same colors with Colores Epoxy Resins.
Luckily, it wasn’t too sentimental, and she was happy with my
re-do. I lost money on soldering that jump ring, but she was happy
with me. And that’s what matters.
At the tip of the Great Lake, Lake Michigan