Hi,
This is a very interesting thread! I would like to share my
thoughts…
-
This is my business and nobody tells me what to do. When people
show up unexpectedly and want me to clean/repair something (for free
or for oodles of noodles), I state that I am solidly booked up with
planned projects and orders. and return their stuff on the spot.
Another way is to tell them that I do not have the tools/am not set
up for this type of service. Or, I tell them that if I did repairs I
would have no time left to create my artwork, and as such, do not
take in repair work. I politely refuse without it seeming to be any
reflection on the “customer” even though it actually often is. -
I do it my way. I have a “friend” who was forever giving me
everything she broke, including 2-dollar base metal jewelry. :-0 I
am expected to do repairs for free, including any materials needed.
The last time, and I stress the word last, she gave me a bracelet
with three strands of silver cable and pearls held at each end and
together in the middle with two jump rings. One of the strand shad
snapped on both sides and was now dangling by the jump rings. I told
her I was not set up for this type of repair, opened the jump rings
to free the snapped strand, and suggested with a friendly smile she
finish the “repair” at a place who “could”. Took me two seconds. -
Time wasters/groupees/wannabees. This is the trickiest one because
a potential sale is always in the air. Many times people will come in
to see how I make things. and, most want extensive and time consuming
explanations and attention. These people do not usually buy anything,
however!!! Still, you never know so I don’t like to alienate people
or hurt their feelings. For this type, I have several methods,
depending on the situation. The easiestis telling them that I need to
clear the studio NOW because I will be working with dangerous fumes
and chemicals, and have no extra safety mask. Fire drill!!! My studio
is in the gallery so this is not a problem! I was once a wannabee and
like to encourage people to study/learn this craft. Many kind people
have generously helped me on my road to knowledge and I too am happy
to share. And so, I explain a few quick things and then refer them
for additional to courses. I also give workshops and let
them know that they can always sign up with me for certain pieces of
knowledge.
Anyone can stay inside the gallery and look at my stuff for as long
as they like. I am glad to inspire! I also enjoy telling the stories
behind my work. When it becomes obvious that I am their free
entertainment for the day and time is a-wastin’, I tell them that I
need to get back to work now but they are welcome to stay as long as
they like. I immerse myself in my work, and my face and actions
discourage any further chit chat (but not impolitely because I may
still get a sale).
- Water tight guarantee/warranty. Make sure that the customer is
totally alert to how jewelry should be treated after sale and explain
instructions very clearly. Give them a printed out card to "remind"
them. This is your disclaimer, disguised as a guarantee/warranty.
Bottom line is that I never cut myself off from anyone on a permanent
basis, no matter how obnoxious or unreasonable, but I do take control
of any situation. After all, it’s my turf.
Keep shining,