Thank you for your comments. I remember our conversation the other
day. Maybe this will put a fire under them to clean up their act. In
a past life, I put two competitors out of business by simply
providing better service to the market than they did. I still remain
convinced that "service" is our most valuable product no matter what
we are marketing.
How a company can admit their book is poorly written and not be
scrambling to correct the problem is beyond me. It is simply shoddy
workmanship! Where else are they screwing up?
I have just had a Manuel printed for my beginners classes; 8 months
of work and proofing by several people! Two weeks into the class and
we have already found several errors, typos, and missing
instructions. Dang! The next printing will be right, certainly "new
and improved" at least. The unused copies of the first printing will
be scrapped. The ones we are using are being hand corrected as we
find the errors. Anything less is a disservice to my students. I have
already been told those first few error filled copies are going to be
valuable collectors items! Especially if I autograph them.
Service and quality folks! Otherwise we are no better than a flea
(I love flea markets. That is where I find old hammers to re grind
for raising and fold forming.)
Dennis, I think I got carried away here. Thanks for the spark.