My first week on the job, I broke two small diamonds. That taught me
a lot about hammer control.
Neil - don’t feel so bad about the sapph, I quenched one in the same
way. Boss looked at me with really big eyes, he knew what the sound
was. He made good on my mistake to the customer, so he set the bar
on how I run my business now.
When I left to open my own shop, he was still looking for a diamond
earring that was lost a few years before. It was probably within 3ft
of him, but dang if any of us could find it.
btw, now I have a cap on my pickle jar to keep hot stones out of it.
Makes me slow down and consider my next move.
Then there’s the mother’s ring that needed all the prongs replaced,
but I only estimated for 4 prongs because I thought I’d lose the job
if it was too expensive…one of us paid, and it wasn’t the
customer! Broke a prong, tried to fix w/out pulling the stones,
cracked one, had to order replacement, broke a neighboring stone, had
to order that as well (2xs/h on that project), discolored a different
stone that I thought was far enough from the flame to be
resistant…oops, not so!
Now I highball the estimate, promise to refund some money if I come
in under budget, customers like that option.