I need some help, please. I’m an individual studio artist who works
primarily in sterling and I’m looking for a (sample of a) short
written agreement for customers to sign when they bring in repair
items – something that states that I will complete the work to the
best of my ability, but that I am not responsible for replacement of
items should the repair fail and that they state what they think the
item is, but if it’s found to be less than that, blah, blah, blah…
What prompted me to really think twice about needing this was when a
new customer came to my studio last week, along with her cousin, a
previous customer for whom I had made a custom ring. The new
customer wants a similar ring designed for her. And she brought a
pair of her grandmother’s ‘gold’ earrings, asking me to remove
several of the 2mm ‘rubies’ from said earrings and set them in her
My initial thought was that the earring settings were not real gold
but plated, as I could see where the gold had rubbed off over time –
but I didn’t point this out. The customer mentioned that though these
had always been referred to in her family as "granny’s ruby earrings"
she thought they were more likely to be garnets.
After she left, I opened the prongs and removed the first three
stones – and found them to be foil-backed glass set in an epoxy-like
substance. Now I’m holding everything exactly as it is until I can
get her back to my studio to show it to her. These are the things
people don’t like to hear. And I’ve been the bearer of bad new before
when someone brought what she thought was a ‘sterling’ bracelet for
repair and I had to tell her it wasn’t.
So, I’m looking for the best way to handle these situations – and
something to have customers sign before I begin a repair, that
clarifies the fact that things may not be what they think they are –
and that repairs may be more difficult or not possible using the
methods I use, depending on what I find once I get into the work.
Many thanks in advance –
Lil McKH Jewelry