what do you Like most about your current supplier (price,
customer service, inventory, Delivery, terms, etc) and what do
you like the least. And, to pick you Brain a little further, how
would you define a "perfect" supplier.
I just gotta butt in here and give the thumbs up to Stuller…their
delivery is fast and cheap (if you use UPS), their selection far
superior to anyone else I have found. Pricewise, ya always gotta
shop around I think, but Stuller remains competitive, especially if
you take advantage of their quantity breaks, and use their metals
club. Most of all, their tech support is what I like…I have talked
to their director of casting, stone specialists, and other people in
different departments, and their knowledge has not steered me wrong
so far…they went out of their way to call me back with an answer
if it was above their experience at times!!
An example is when the thermostat on my kiln burnt out…their tech
guy called the manufacturer and had a new one rushed out to me…at
the height of business last Xmas!!
I talked to Rio people before, and found their tech help great and
customer service personnel super at taking orders and answering
questions, but have cut purchases with them to a bare minimum since I
found out that at least four people in town have accounts with them
(and I don’t get out much in this town of 24K). I am not going to
compete with my suppliers!! I pay for a brick and mortar store and
all the expenses involved, and Rio will sell to anyone with a
business license even though their business is on their kitchen
table!! I have asked my other suppliers if they will sell to people
without brick and mortar stores, and the ones who assured me they
will not get 99% of my purchase orders now.
Just my two sense on suppliers, ya gotta have a few good ones…and
stay loyal to them, they are your ally in business, and your success
is truly linked to theirs. No ONE supplier is perfect, perfection is
over-rated, we are all just trying our best.