Not to belittle your situation, but I just jumped on their website
and looked up the JA-700, the description reads:
“JA-700 Champion” Setters Bench has been our No. 1 selling bench.
It is constructed of an industrial grade melamine board with a
durable maple finish throughout. Features 2 full depth and width
aluminum lined drawers, 3 tool drawers, 2 armrests, 2 mandrel holes,
& a pullout board. The originator in adding a recessed stainless
steel plate measuring 6" x 6" on the work surface."
There is nothing in this description about solid Birch, and an
industrial grade melamine board is nothing more than a fine particle
board with a laminate on top. I would not just write to the
company, but I would call them and tell them of your dilema.
Especially if one of their agents told you it was solid Birch.
Now, looking at the descriptions, the JA-410 kinda catches my eye.
Has anyone bought this one yet? Any feedback?