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How do you tracks lost of merchandise?


#1

Need your help on merchandise security.

I’m in a store that is a multi million dollar operation. Renovating
the whole place, top to bottom, adding on a back part of the
building, new DRIVE in size VAULT.

He wants to TRACK where everything is. His first idea is to have an
"inventory" person. One who tracks it when it comes in, tags it,
looks through the cases and counts each am. When a sales person needs
a loose diamond, the diamond would be “signed out to them”. And
unsigned out when returned. That’s pretty simple.

But they want more for the case, tracking the item when it’s SHOWN.
I’ve seen a store have colored chips and when a sales person removes
a ring; the slot is replaced with their red chip. Any chips at the
evening need to be traced for jewelry, sold, hold jeweler’s hand,
etc.

Would like some thoughts on what some of you folks do to “always
know where merchandise and loose stones are.”

Thanks
David Geller


#2

Hi David,

He wants to TRACK where everything is. His first idea is to have
an "inventory" person. 

Sounds like a good job for bar coding. Many POS systems today have
bar code capability that can be expanded to other locations that
aren’t equiped with a cash register.

As far as how to handle an item tht’s removed from the case for
customer inspection, that probably depends on the item involved.
Could be each sales person gets their own set of different color,
sequentially numberd chips that are placed where the item was
removed.

I’m sure there are other ways of handling inventory control as well.
Sounds like an interesting problem.

Dave


#3
 Would like some thoughts on what some of you folks do to "always
know where merchandise and loose stones are." 

David, there are good systems, and there are people who make the
system work. Any system to track inventory is only as good as the
people implementing the system. If the owner/manager wants total
control, then they should fire everyone working in the store and do
all task themselves. This topic comes up after my wife’s and my
conversation tonight at dinner about her and her co-workers trying
to reconcile a $0.18 imbalance in petty cash. They spent hours
trying to account for 18 cents. What’s the point, wasting several
hours of their time for 18 cents? They wasted over $400 dollars of
their employers money trying to track down 18 cents. Not good
business. Keep track of what is important, and let your people look
after the rest. When it becomes apparent the your people have let
you down, get new people, when it become apparent they haven’t,
reward them.

If you need a “drive in vault”, you most likely don’t need a daily
accounting of 1mm SS curb chains, but you do need to track the 10ct
diamonds. Spend your efforts where it counts.

Don