I’m writing a quicky little item for the back of February’s MJSA
Journal called One Last Idea. The idea this month, originating with
Andrea Hill, is to “do something small but unforgettable for your
customers.” "Small acts of kindness and remembrance go a long way,"
she says. I’m looking for a few examples of such things. Anybody got
one, either from the giving end or receiving end? Ways to make a
customer, especially a longtime customer, feel more appreciated or a
purchase more memorable?
Please send 'em my way.