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(Fwd) Burgess mail problems [YAK]


#1

Forwarded Message FollowsFrom: John Burgess johnb@ts.com.nz.ts.co.nz
Reply-to: johnb@nelson.planet.org.nz
To: Dr Aspler <@Dr_E_Aspler>
Date: Wed, 04 Dec 1996 16:11:02 NZD-13
Subject: Burgess mail

Hi, I am Peter Burgess, John Burgess is my father who subscribes
to your jewelery mail list, and I would like to make some
comments about the “problems” that some/one of your other
subscribers think they are having with my father’s mails. First
my credentials; my job is a systems administrator to look after
25 Sun UNIX computers distributed over a 1500 Km (1000 mile)
network and running reasonable large (50 million records)
databases. Also I look after my firm’s mail, news, and domain
name service. I also work as an ISP (Internet Service Prvider)
for employees who want to access Internet and to our private
network. I am the guy who debugs and P fixes the mail problems.
Neither am I your regular “teenage computer geek” - I am closer
to 50 than 40 years old and have been in the IT business for 10
years…

As I see it, the problems that some of your subscribers are
having with mail P that originates from John Burgess can be
summarised as follows:

  1. JOHN BURGESS’ MAILER IS SENDING LARGE ATTACHMENTS UNLIKELY AS:
    (a) sending average mail takes him 10 seconds per mail on a
    modem that is running at 9600 baud. This correlates with his
    mailer that tells him that his mails are between 1K and 4K. (b)
    ALL your subscribers would get these “attachments” (I understand
    that this is not the case)

2.IF Your ISP and systems administrator has a poorely configured
mail system (/etc/mail/sendmail.cf) that is attaching garbage
to mails. Unlikely, errors here usually cause mails to be lost
or to have SMALL amounts of garbage.

3.IF Your listserver is going haywire. Unlikely as this usually
results in a whole lot of mails getting joined together and sent
out to all subscribers (I bet you have experienced this one
yourself!) and your subscribers can easily see what is
happening.

4.IF Some of your subscribers ISP’s are poorely configured. This
could be the case, but some/all people using this ISP would get
P similar problems and would report it to their ISP. On second
thoughts, perhaps they would just flame other people who ended
up with their mails getting garbage attached.

5.IF Some of your subscribers have badly configured mail
readers. This is possible. Some of the mailers that are found on
PC’s these days have extended mail in ways never intended in the
RFC mail specs. This includes Eudora, which I think uses HTML
tags similar to what is used in web pages and can cause a single
three line sentence to get blown up into a whole page of useless
garbage that looks like “I
am” which
translates to “I am” when all the garbage is removed. Maybe a
badly configured mail reader could corrupt incoming mails with
this stuff?

John Burgess’ mailer is a simple text only mailer that sends in
a format known as “quoted-printable” which replaces non-standard
characters such as PC line draw symbols as number and an equals
sign. He can send MIME encoded mails but with a 7Mhz computer
with 2 Megs of RAM and a 9600 baud modem he would certainly
notice a delay of several minutes to encode and send a simple
attachment (I have sent him 300K attachments and he complains
that it takes over half an hour to receive and decode it).

As you can see, if he was sending large “unsolicited
attachments” with his setup, he would definitly notice that it
was taking more tham 10 seconds or so to send off his queued
mail.

It would be a real shame if it was decided to remove him from
your list(which gives him a huge amount of pleasure swapping
among other jewelers) just because something that
is outside his control (and probably someone elses problem) is
causing problems with some other rather vocal and uninformed
subscribers.

Finally, I use the same mailer has John when at home (like now)
and have never had problems when sending mail to work whether
it be to a UNIX box, a PC or a majordomo mail server. I suggest
that your subscriber having problems look elsewhere closer to
home for their answers. I would need to see the whole corrupt
mail including garbage and headers to debug the problem.

Peter J Burgess

Thank you, Dr Aspler, for taking the time to read this
explanation. (JB)


#2

I do not believe that John Burgess should be removed from Orchid, I
thoroughly enjoy his comments and contributions. It is obvious he is
extremely concerned about this issue, having his son go into this detailed
explanation.

If there is an individual out there with this problem, then perhaps they
could e-mail Peter to resolve the mail problem, but lets keep John.

Elizabeth Bowlin


#3

I have never had any problems with mail sent by John Burgess. His mail has
the same appearance as everyone elses in my mailbox. I would hate to lose
him from the list.

Kenneth Gastineau
@Kenneth_Gastineau1


#4

I for one haven’t had problems with John’s emails, it seems this is
happening to a minority of people, but I am Mac based using Eudora. We
don’t want to lose John…Dave

Art Jewelry for Conscious People
http://www.opendoor.com/stephensdesign/crystalguy.html


#5

I have never had any problems with mail sent by John Burgess. His mail has
the same appearance as everyone elses in my mailbox. I would hate to lose
him from the list.

I’ve never seen a problem with anyones mail. I use Eudora. Works fine.

http://www.knight-hub.com/manmtndense/bhh3.htm
e-mail: @Bruce_Holmgrain
snail mail: POB 7072, McLean, VA 22106-7972, U.S.A.


#6

Whenever John sends mail I get some sort of message where I have to “fetch
again” from the server and so I end up with two copies. I have a Mac and
use Eudora. But it really doesn’t bother me! I’d rather just deal with it
than have John taken off the list.

Kim


#7

I don’t want to see John leave this list. He is an important contributor.

I haven’t had any problems with his email either.

Candy


#8

Mark Licinni:

I don’t know why you are so priveleged as to think you can send six, so far,
messages to us at all the same address on the John Burgess problem! One
would not clutter my e-mail, but six is a pain in the e-mail. Follow your
own advice please!

Elizabeth

Dear Elizabeth,

I am sure that Mark didn’t mean to send all of those messages. There is
some sort of glitch in the system somewhere. We MUSH all have patience and
understanding here, for everone. This site is just too good to get folks
ticked off at one another over things such as this. We are all interested
in getting this fixed, it’s just extra difficult when nobody really knows
what is REALLY going on.

John Dach and Cynthia Thomas
Maiden Metals
a div. of Strength of vision is important,
MidLife Crisis Enterprises but so is the ability
PO BX 44 to see things as they really are.
Philo, CA 95466
707-895-2635(phone/fax)
@John_Cynthia_MidLife


#9

Mark and Dr. Aspler,

Below is what I received:Date: Thu, 05 Dec 1996 14:50:07 -0500
Date: Thu, 05 Dec 1996 14:57:16 -0500
Date: Thu, 05 Dec 1996 15:00:06 -0500
Date: Thu, 05 Dec 1996 15:02:32 -0500
Date: Thu, 05 Dec 1996 15:04:06 -0500
Date: Thu, 05 Dec 1996 15:05:19 -0500

all of these messages were copies of the message below. What’s up?

John

    At 12:11 AM 12/5/96 +7, you wrote:

Forwarded Message Follows

From: John Burgess johnb@ts.com.nz.ts.co.nz
Reply-to: johnb@nelson.planet.org.nz
To: Dr Aspler aspler@mail.imagiware.com
Date: Wed, 04 Dec 1996 16:11:02 NZD-13
Subject: Burgess mail

Hi, I am Peter Burgess, John Burgess is my father who subscribes
to your jewelery mail list, and I would like to make some

Your father just has to go to http:www.qualcomm.com and download a free
version of Eudora.Or shoose some other soft ware that does not send out
unsolicited,unwanted downloads to a public formum.

        LICCINI

Gemstone Rough Dealers since 1970 U.S.MAIL
E-Mail: mark@LICCINI.com 224 7th St.#2B
http://www.LICCINI.com Jersey City,N.J.07302
Voice Mail/Fax: 201-795-1115

orchid@ganoksin.com

John Dach and Cynthia Thomas
Maiden Metals
a div. of Strength of vision is important,
MidLife Crisis Enterprises but so is the ability
PO BX 44 to see things as they really are.
Philo, CA 95466
707-895-2635(phone/fax)
@John_Cynthia_MidLife


#10

At >messages to us at all the same address on the John Burgess problem! One

would not clutter my e-mail, but six is a pain in the e-mail. Follow your
own advice please!

Elizabeth

You are quite correct.I am very,very sorry.
LICCINI
Gemstone Rough Dealers since 1970 U.S.MAIL
E-Mail: @Mark_Liccini1 224 7th St.#2B
http://www.LICCINI.com Jersey City,N.J.07302
Voice Mail/Fax: 201-795-1115