Hi All. Last December, I sent an 6 ounce overnight package to a
customer in Texas, using his account, at his request. This week I
received a bill for $67 plus $22 for “rebilling”. Apparently the
customer had not paid and now they were coming after me. I was hot
but reasonable to several FedEx representatives over the phone, but
was told it would go to collection if I didn’t pay. I’ve never had an
account with them. I finally reached my customer who gave me a
shifty-sounding promise to take care of it. I called FedEx back to
report that conversation, and again had to get hot, but reasonable. I
was finally told they would write it off and I could forget it.
I asked if the original bill had gone to collection, or whether the
account was still active. No comment. They were perhaps willing to
come after me with bigger guns than they trained on the original
deadbeat. I don’t actually think I had any liability to begin with.
So, even though FedEx ultimately did the right thing by me, they
really pissed me off in the process and left a sour taste that will
be good for UPS. And I probably won’t ship again using a customer’s
account. Another brick in the cynical wall.