I’ve just had my own bad experience this week with Fedex. I used them
to ship cross country from NY to the ACRE show in Las Vegas. Once at
the show I had to come to their defense (and my own) when the
convention shippers refused to let Fedex onto the show floor and to
my booth in order to ship my boxes home. I was told I must hand
carry the boxes (5 boxes up to 46 inches long and a total of 200
pounds) across the show floor, up the steps and into the Fedex
office. And I’m 5 foot 2 inches tall and over 60 years old! With the
help of the show director I was finally offered a reasonable
Fedex did ship my boxes home, charged to my recently opened account.
When the boxes arrived they were quite squished, but still sealed.
Later I learned that some inner boxes were squished too, and 2 items
Disregarding the condition and damage, there is a bigger problem - a
charge, but NO statement, invoice, bill, nothing. Not on paper,
email, fax or online. After several long phone calls to Fedex, the
last one to their Bristol Cat department (a strange name for a
customer service department!), I was told that there is not a single
person or department in Fedex that can give me a statement about the
shipment, and no, there was nothing accompanying the boxes either. It
seems I am supposed to be glad the shipment arrived and pay the bill,
even though I suspect I was overcharged about $40. Their only comment
about the suspiciously large charge for the return compared to the
shipment to the show is that 2 different calculation methods might
have been used, one by weight and one by box dimensions. No
explanation as to if this actually occurred ow why it might have
happened, or an offer to recalculate using the same method for both.
Needless to say I did not ask Fedex for a quote on my next shipment
and will be cancelling my account with them. As far as the broken
items, Fedex does NOT insure your shipment. The dollar amounts you
provide are declarations of value which you can use to collect
damages from your own insurance company, but not from Fedex.
Fortunately the broken items were of more emotional value than
White Branch Designs