Hi,
I just have to let this out of my system. I have a supplier from whom
I buy ready-made toggle sets - silvercharmsinc.com. One company I
totally do not recommend using in any case, after what happened to
me.
A couple of weeks before Christmas, I placed a considerable order
(+$65 UPS shipping), hoping to receive them before Christmas, as the
jewelry made with these is very popular. One weeks has gone -
nothing, I emailed them - no reply, emailed them again - no reply.
On the second week I decided to ring them and received a reply that
they are out of stock and they did receive my emails, but never
bothered replying to them. On 23 Dec I received the package, but the
quality was absolutely horrible. So, I emailed them asking whether I
can send them back for a refund as first of all they were of poor
quality and secondly, they arrived two days before Christmas, which
was too late for the purpose. They emailed back admitting that they
knew the quality wasn’t good, but that they cannot refund shipping. I
am absolutely disgusted by the way they treat their customers. Any
other company would not even consider sending faulty goods or happily
refund all the postage costs - this happened before with Rio and
other companies. But this one just doesn’t want to know, there is
not a tiny bit of respect left for their customers. Companies like
this think they won it this time and can keep their money, but they
should think how much money they are actually going to lose, because
their customers are not going to come back. Fortunately, there are
many other companies that would not want their reputation ruined.
Lilia