I did not see the beginning of this thread so I apologize if this is
not quite on the same track. I am following Gary’s comments.
Worst thing you can do is not give the customer all the information
he needs. A customer who has buyer’s remorse or worse feels he was
ripped off will be telling all his friends, acquaintances and family
and ruin all those sources of business for you for ages to come.
A customer who feels he was fully informed and respected, even if he
does not buy that particular item may buy something else, may come
back again to do business w/ you or send others to you. Disclosure
is just good business policy.