since she was a good customer It's time to divorce this client
Major disconnect there.
Corporate is different from entrepreneur. Corp sales dip into the
pool of pre-qualified leads and can replace a customer easy as that.
An entrepreneur has to build and maintain his biz from the bottom up.
One client at a time. Well, I’m assuming the OP is an entrepreneur
just by the nature of the question. No offense intended but aren’t
many of us annoyed at the way some big business operates?
What has this customer done that’s so bad that she deserves to be
tossed on the trash heap? She wants her ring sized by the man who
made it. OK she got confused about size and maybe she comes off as
terse, which is a subjective evaluation. So what. A lot of customers
are terse. You gonna ditch em all?
A little Dutch Uncle-ism here and I don’t mean this to be, well,
mean. If a little thing like this gets one upset, maybe one should
think carefully about why/how/if one should deal with the public.
This is not the last time you’ll encounter client friction. From my
thirty-something–I-lost-track years in the game, having been where
the OP is now, having it stick in my craw too, having been flying
high one year and crippled the next I will say that the ONE thing
that pulled me through the hard times and propelled the good times is
my clientele. That is the ultimate, undeniable fact to a small
jewelry business, your client is everything. You get the clientele
you deserve and you get it by building it.
What is the crucial element to your business? Is it a cock strut
after ‘winning’ a battle? Or is it raking in the easier sales from
LOYAL customers? Loyalty is a two way street and it starts with the
jeweler. One cannot say ahead of time which customer will be the
golden egg laying goose.
I’ve won over many new customers who were disgruntled elsewhere.
They mostly became good paying, long term customers because I treated
told her it may take a couple of weeks since I was very busy.
She bought several items. She paid. Your circumstances aren’t really
her problem. Her problem is she feels she’s not being serviced after
the fact as promised by the man who has her money. Would you still
take weeks to size one of your products if this was a new sale? If
your shop is down and you have no alternatives, maybe that’s bad
planning, maybe its unavoidable, I dunno, but it doesn’t help you
Don’t get me wrong, people can aggravate the hell out of me too. And
two of them I did tell to go #$%^ themselves as you so delicately put
it. I regret both of those incidents because I lost composure and
control. And if I lost control the natural question becomes, “have I
been making the right decisions all along?”
On this one customer you will not go broke. But if blowing off your
customers becomes a trend, well, take a guess.
Sorry to sound preachy and philosophical, I’m not even Dutch.