One of my reps recently returned some trays of jewelry via UPS. He
did not insure anything, but stated they all left his hands in
pristine condition. When we opened the box, all of the sterling
silver components had turned black. Has anyone had a similar
experience? I am thinking that perhaps there was something very
toxic in the truck that affected the sterling silver. On top of it,
UPS stated, when we attempted to make a claim, that our personal UPS
number posted on the package was incorrect, therefore our claim was
invalid. That’s one way of avoiding responsibility. Do you think
that taking the jewelry apart and putting it into pickle, and then
tumbling, might renew the original finish?
Any suggestions regarding solving this perplexing and financial
costly situation would be very much appreciated.
Razine M. Wenneker, Manager
Ellie Rose LINK-ABLE Designs, L.L.C.