Have any of you merchants had any problems with credit card charge
backs to your account due to fraud?
We are currently going through one right now for a jewelry item that
was order and confirmed delivered in November. The processing bank
is now telling us that we have a good chance of losing this case.
Because even though we made sure that the credit card processed had
address and CVC security code verification, that because the ship to
address did not match the billing address on the credit card that we
are at fault and we could and most likely will be, out the money.
The credit card companies seem to do everything in favor of the
customer and forget all about the merchant! They could care less if
we are being ripped of with fraudulent transactions. We have now
changed our ordering rules so that all orders must be shipped to the
billing address only and all deliveries now require signature
confirmation. The bank told us that this is good but that even with
all of these measures in place that this still doesn’t guarantee
that we still can’t be cheated out of our money, not just by the
customer but by the credit card companies as far as I am concerned.
The card holder just has to make a phone call to the credit card
company with some bogus story( no proof, no documentation, nothing)
and we, the merchants are out the money. There needs to be more
support for the merchants! I was told to go to the MasterCard
website and read all of the "great they have on there
for merchants to protect themselves. All I can tell you is there
isn’t any "great for merchants, all they tell you is,
use address and CVC code verification settings. They fit all of this
"great in about two paragraphs on one page, they don’t
even have a contact number or email address for merchant concerns.
If I lose this case my next step is going to go to the post office
and ask to speak to a postal inspector as this package was shipped
through the USPS, priority mail with delivery confirmation. I am
hoping that being that this item was shipped through the USPS it
will constitute “mail fraud” and maybe we can recover our money or
the item this way.
I am wondering if any of you have gone through this same process and
what procedures you used and what results you had. And I want to
warn everyone of you merchants out there that the credit card
companies could care less about you as a merchant. Make sure that
you do address and CVC verification and only ship to the credit card
billing address, with signature confirmation! As this is the best
that you are going to be able to do to protect yourselves as a
Linda & Ron " The Best Cut Gems Team"
Best Cut Gems